This discussion topic is read only
Discussion topic: HDR v3 box not fit for purpose (sound cutting out)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 20 Apr 2021 01:50 PM - last edited: 20 Apr 2021 01:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
Thanks for this, hopefully they might work out while it drops frames sometimes when the sound drops out too.
Message posted on 20 Apr 2021 02:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
Message posted on 20 Apr 2021 02:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
Looks like link supplied to register for testing takes you to unsecured site and does not re-direct to secure one (http rather than https)!
https site is abvailable though?
Message posted on 20 Apr 2021 02:28 PM - last edited: 20 Apr 2021 02:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
Signed up. Hope to get this resolved for everyone affected including myself.
Message posted on 20 Apr 2021 02:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
Signed up. Let's hope we get a fix for SSDP storm rolled in as well 😊
Message posted on 20 Apr 2021 02:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
Have registered, but would like to point out that this sound issue has covered two tv's three amps and every possible cable configuration, cables upgraded plus hdmi and optical connections tried, also many hours wasted because until recently Sky always insisted the issue wasn't down to them.
Message posted on 20 Apr 2021 04:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
Registered my details.
Hopefully this will help Sky getting this sorted once & for all. It's gone on too long.
Message posted on 20 Apr 2021 05:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
Further to my last post re: having received my SOFTWARE UPDATE ( 15) afew days ago I am reporting back on the resilts as other community members have. I have just streamed a film ( 2hrs) on SKY CINEMA & the SOUND DROPOUTS are still around. NOT SO BAD as before.. The fist happened approx 1hr into the film, the second approx 30mins later together with a very brief PIC FREEZE. So as other people have said this SOFTWARE UPDATE has not fixed the problem. I shall be getting in touch with the so called TECH GUYS at SKY & asking when UPDATE 16 is coming along ( I won,t be holding my breath though). I would urge EVERYONE to keep keeping on at them until they get so fed up with the complaints that maybe this problem will be solved. THERE IS ALWAYS POWER IN NUMBERS!.
Message posted on 20 Apr 2021 05:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
I LOVE your somewhat RANDOM USE of block capitals @osankoy. I don't know WHY, but it just MAKES ME SMILE and for that I THANK YOU.
Message posted on 20 Apr 2021 06:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
@fizzdisco
Are you suggesting THAT the use of RANDOM capitals could be coNNected to the audio dr outs that we ke p experi cing? It's a ve y interes ng theor .
Message posted on 20 Apr 2021 06:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
@Kei+M Signed up. Please make the sounds drop outs stop 🙏
BT Broadband
I am just another Sky customer and my views are my own
Message posted on 20 Apr 2021 06:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
RANDOM CAPTLS. HA! Ha!
Message posted on 20 Apr 2021 06:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
Have registered for the Q160.
Message posted on 20 Apr 2021 07:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
Updated ours to Q150 and now getting the frame drops as well as sounds drops. WTH !!!
Come on Sky, get it sorted. 😤
Message posted on 20 Apr 2021 07:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: HDR v3 box not fit for purpose (sound cutting out)
@Kei+M signed up to trial q160.
Nice to see something finally happening. Not sure what my TV model has to do with anything though. I've tried 3 tvs, it's definitely the box
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page