Faulty Sky Q box

[Mistyboy]

I have been experiencing connectivity issues with all three of my Sky Q mini boxes for over 18 months. I have persevered  with this mainly due to not being able to get an engineers visit during Covid. However it became so bad that it became impossible to watch anything on a mini box without the picture freezing or turning blue. An engineer visited last week and carried out numerous tests eventually identifying a faulty main Sky Q box and one mini box. He said he would need to replace the main box to try and resolve the issue. I reluctantly agreed because I didn't want to lose some of my recordings and only did so on the basis that it would be replaced with the latest version (HDR) but when I checked it is still an old version (32B0xx). To make matters worse I'm still having problems and an engineer is due back on Monday. Can I insist on my Sky Q box being replaced with the latest box or am I wasting my time?  

[brianholt]

@Mistyboy I would suggest that only if your paying the additional charge of £50 and also if sky have any of the latest HDR boxes available. However thats a negotiation / conversation you need to have with sky before the installation day.

[nigea99]

hi @Mistyboy 

Unfortunately even though you don't own the SKY Q boxes, they only replace on a like for like basis - although I guess there may be times when they don't have suitable boxes available - butdue to the number of people that have upgraded then I suspect they have a big surplus of the non HDR boxes.

As @brianholt says to upgrade to a later box involves a fee.

[Mistyboy]

Sky agreed to send me a HDR compatible box and waved the £50 fee as a gesture of goodwill.  Unfurtunately the two boxes that have been delivered haven't been HDR compatible!  I'm waiting for the next box to arrive which will hopefully be the right model.........

[fizzdisco]

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@Mistyboy wrote:

Sky agreed to send me a HDR compatible box and waved the £50 fee as a gesture of goodwill.  Unfurtunately the two boxes that have been delivered haven't been HDR compatible!  I'm waiting for the next box to arrive which will hopefully be the right model.........

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Typical Sky shambles. Their hardware stock control is just woeful.