Error code 9036-ih

[Krytten]

Hi,

I am trying to watch a film I have downloaded to my Sky Q box on Sky Go on my laptop, while they are connected. It asks for a PIN number, which I enter and then returns error PFE 9036-IH and says I should contact customer support - but can't contact customer support!!

Any ideas what causes this error?

Kryten

[caesarome]

All you can try for this error code is to delete the app which will mean the film is deleted so you might not be able to download it again.

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

[Krytten · Accepted solution]

Thanks, will give it a go.

Krytten