Epgservices sky never miss

[Mark39]

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@NicholasJA wrote:

Why can't anyone from Sky respond to the complaints on here?

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They would only be able to repeat the response from customer services already relayed here: that it was a business decision to withdraw Sky Never Miss and it won't be reinstated. Nothing more.

I'm quite sure this is the company line on the matter and consequently no Sky staff will deviate from it.

[SkyUser1111222]

That's not really the purpose of these message boards - they're here for discussions between Sky users, not formal complaints. Sky employees will not be expected to monitor them and certainly won't have to respond to them here if they do see them.

Sky, like most large companies, have an official complaints procedure. If anyone here wants their feelings to be known to Sky (rather than just to other users), you need to use the complaints procedure.

I'm not saying it'll make a difference, but if enough people complain then Sky will realise the demand for this kind of service. They may also realise that their customers won't just roll over and do nothing when they pull such ridiculous acts of bad customer service.

[Totalwar2]

https://www.sky.com/help/articles/how-to-make-a-complaint

[ElaineClarke]

complaints should be made in publec, otherwise they can be hidden away. They need to be made responcible for their bullying in forcing their clients down their selfish route

[Seeyouhearyme]

Thanks for the link.

Should I complain under Sky TV? Although likely they'll respond that we can't compain about free services being taken away.

I always thought it was strange they didn't make an app for this service. now I know why.

[ElaineClarke]

I have and have had no response

[Totalwar2]

I had a reply I can't even read what it say.

I see from your email that you discovered that Never Miss has been cancelled and this has caused inconvenience to you as there is no good replacement on Sky Q to replace it. I apologise for the inconvenience this has caused. I can help you with the concern.

I’m sorry to hear that your previous experience with us was unsatisfactory, and I apologise for the inconvenience this has caused.

I appreciate that you took the time to highlight this to us. Please be assured, we value you as a customer and assure you that your feedback has been taken into consideration. We will also implement this feedback to improve the service we provide

You can also use the Interactive Services on your Sky Box, by pressing 'Interactive' Button on your Sky Remote and selecting My Sky. To be able to use this service you will need a compatible Sky Box that is connected to either your Broadband or a working landline depending on your box model.

When using the Interactive Services you can view your Sky Account details.

I hope this information has helped with your enquiry. If you require any further assistance, you can reply to my email.

Kind regards

[Nosey]

@Totalwar2

That is exactly the same reply that I had I thought that I want to see future programmes and TV Series and a prompt when they are due I don't need to check my account. Totally dissapointed that after writing to the CEO and complaining to him no reply real bad customer service 

[ElaineClarke]

sky are just bullies, the don't care about the subscribers

[Eddie+Evans]

Watching Total Recall (1989) as it's a pound cheaper on Amazon and I can't put it into NEVER Miss, Don't forget to suspend your skysports till the end of the season folks

[Totalwar2]

Ho well my spend is over £100 per month they can kiss that good buy once my subs runs out.I had enough Sky you kiss my custom of over 20 years good bye.

[Bellejj]

I used it a lot . Sky why no email to say it's finished and why not let's us have the lists we had on there 

very disappointing sky what are you doing to replace it ? 

[Mark39]

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@Bellejj wrote:

very disappointing sky what are you doing to replace it ? 

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See the replies already given.

[NicholasJA]

The issue is though that none of the replies have amounted to anything remotely resembling an explanation and that is what some subscribers want, an explanation. Hiding behind the words 'business decision' is insufficient.

[Mark39]

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@NicholasJA wrote:

The issue is though that none of the replies have amounted to anything remotely resembling an explanation...

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I don't disagree, but that's all Sky have said and I don't envisage them providing a fuller explanation. The fact that they're giving the same response to multiple customer complaints suggests that it's the official line.