Hi guys!
I was moving place in August, and when I spoke to lovely sky expert about my new place if I would take sky, he explained current packages and after discussion I decided to stay with sky, move was booked. After a week we decided to cancel the tv package as we were not using it, so I called again and was advised this was no issue, as I was finished my contract. We talked price and I took a deal for £35 per month sky broadband. I was advised as my move request was now already in process I had to go through with the installations that were booked in my new place, and my tv account would be cancelled after, otherwise the broadband would be cancelled too (my account had notes to this effect he advised, that my cancellation was requested in early august before next bill due). When the engineer arrived to do the installation of tv, in the new place, I told him about the situation and he assured me this was great news as there was actually no sky tv available in my place due to the apartments next door blocking signal. So everyone is happy, he advised he would update his system. I posted back the box as instructed, I was having trouble and I spoke to sky who were very helpful and advised all was to plan. However, I am still being billed on my original plan of sky broadband and tv... anybody know a quick way to get this sorted? They are always so helpful but finding an un interrupted 30 mins in the day to call is proving difficult!
Thanks in advance
