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This discussion topic is read only Discussion topic: Emails not coming through to me

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This message was authored by: Helpsos1

Emails not coming through to me

I was successfully receiving emails from a company I subscribe to, however I noticed the emails were then appearing in  junk mail, even though I never set this up and I kept flagging as non junk, but now I have stopped getting the emails completely, it's an important email and the company said there's no problems their end and other users are receiving them, could someone help 

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This message was authored by: caesarome

Re: Emails not coming through to me

Posted by a Superuser, not a Sky employee. Find out more

It could be that Yahoo is filtering them wrongly as spam so that they do not even get to you. Do you have another email address you can use with this company to see if they then come through ?

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This message was authored by: c+ransley

Re: Emails not coming through to me

i have Gmail address and i-cloud address.   but not another sky address.  Tuesday  was last mail-in and only one

This message was authored by: Mark39

Re: Emails not coming through to me

Posted by a Superuser, not a Sky employee. Find out more

@c+ransley wrote:

i have Gmail address and i-cloud address.   but not another sky address.  Tuesday  was last mail-in and only one


If you're using an email app or client, try logging in via your browser and check your Inbox there. Check spam/trash folders too.

This message was authored by: caesarome

Re: Emails not coming through to me

Posted by a Superuser, not a Sky employee. Find out more

@c+ransley wrote:

i have Gmail address and i-cloud address.  


Can you not change your registeted email address with this company to one of these to see if the emails then come though ?

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This message was authored by: c+ransley

Re: Emails not coming through to me

I tried to send from gmail and I cloud but no go.  From spam across works ok

This message was authored by: caesarome

Re: Emails not coming through to me

Posted by a Superuser, not a Sky employee. Find out more

Applogies I hadn't noticed your were not the topic starter.

 

Your issue is you are getting no emails coming through to your Sky email account, are they shown here as @Mark39 posted;

 

https://skyid.sky.com/signin/email/

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This message was authored by: c+ransley

Re: Emails not coming through to me

hi again   i am getting lots of spam,   which are spam,  this is very wierd

This message was authored by: caesarome

Re: Emails not coming through to me

Posted by a Superuser, not a Sky employee. Find out more

If you have an email address then sooner or later you will get spam so this is normal.

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This message was authored by: jayach

Re: Emails not coming through to me

Posted by a Superuser, not a Sky employee. Find out more

@c+ransley 

I am suspecting that possibly your account has been compromised.

Login here https://skyid.sky.com/signin/email and go to Settings - More Settings and check nothing has been changed especially Filters and Reply to address. If there has been any changes then change your password.

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