Dual internet connection problem with sky tv

[Borg616]

I have dual internet connections owing to the long distance from our exchange.

I use a load balancing firewall that can therefore balance my internet across both connections. I've tried session based load balancing but the only stability I can get is if I fix my sky box to a specific network connection. That's fine so I've configured all sky boxes to always use one connection and load balance the rest of the traffic across both lines.

if I Fail over my services the sky a box says it's connected to the internet, can still reach the internet on the connectivity test but none of the streaming content shows on my tv, I.e. thumbnails in the Home Screen and downloading films doesn't work. I can push all traffic downeach connection and everything else on my network is fine apart from sky tv. I seem to recall a post a long while ago that mentioned some tech you use for preventing abuse that stops multiple IPs from streaming the same source, but could you advise whether there is a way around this please.

All sky Q is hard wired in my house and ironically I use sky FTTC and plusnet FTTC and my sky tv only works when I tunnel the traffic over the Plusnet link. Before you ask, yes -I've tried turning it off and on again and resetting the box.

thanks in advance

Steve

[bob1234]

@Borg616Have you turned off WiFi in your Q boxes,  although you are hard wired it could try and connect by WiFi unless it is turned off.

If it tries to connect  by WiFi the problem may be to do with the fact that Sky broadband and 3rd party broadbands connect in different ways, Sky uses both 2.4Ghz & 5Ghz whereas 3rd party broadband connects only using 2.4Ghz with the potential for the Q box to get confused.

[Borg616]

Hi Bob, thanks for your response and yep Wi-Fi is already off. I remain convinced this is to do with some abuse protection they have in the background. It's very easy to replicate by converting all connectivity to simply "failover" instead of "load balancing" where all traffic is routing over one link or the other. If I route everything down the plusnet line it all works, if I route it all down the sky line, just sky Q internet related services are affected and everything else on my network is fine.