Download Issues

[middlesex1993]

Annie+Uk

Oh well, I will have to just put up with it 

However I say again. If Sky are correct and that  it is a current software issue why am I the only one reporting this issue on this site?

Any ideas?

[gymno74]

This thread has 34 posts:
https://helpforum.sky.com/t5/Sky/Download-queue-is-currently-paused/m-p/2852447

There was another more recent thread which had around 6 or 7 pages (90-105 posts) but that seems to have disappeared, at least from search results.
It was however visible on page 1 of this forum board at the same time i originally informed you that your issue has indeed been reported many times before.
(And @caesarome had posted in it )

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caesarome wrote:
...far as I can see you are the only one reporting this issue.

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[middlesex1993]

gymno 74

Thanks for that 

[middlesex1993]

I am still on and off getting the same issue.on my Sky Plus HD  Box.

When I try and download a  programme a message comes up and says download paused etc.

A simple solutionI I go into  Network settings and  press the red  reset button and then problem solved in seconds 

if this is a software issue why is it taking so long to resolve 

[Anonymous]

For some reason for the last few days it won’t let me download anything, I’m trying to watch a series but I’m baffled why it won’t download, any advice?

[caesarome]

Can you explain by what you mean by "it won’t let me download anything", what is happening, an error messages for example ?

[patricia5]

Sadly we all seem to have the same issue with the sky hd box, downloading is taking hours or not completing at all, how do we fix this please?

[Nicodemus]

Our related download problem is that our Q Box appears (and confirms) to have downloaded programmes from CatchUp TV but when we select to play all we get is a blank blue screen.  We don't have the same problem if watching programmes pre recorded through the Sky Q box. Has anyone else experienced this problem?

[Mark39]

@Nicodemus no, I haven't seen that problem. I'd suggest you post on the Sky Q forum. This board is for Sky+.

[Rubysproodle]

I have the same issue and have numerous downloads paused that wont restart!

[Mark39]

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@Rubysproodle wrote:

I have the same issue and have numerous downloads paused that wont restart!

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Have you tried the several suggestions made in the posts before yours ?

[Rubysproodle]

Yes thanks.Tried them all and nothing worked.Ringing tech services now.

[Dave2k18]

That sounds like WiFi issues 😁

[Moha+Haughey]

Same problem with downloading 😒 

Payed for two movies and have not been able to watch them. 

[DOC22222]

I have a similar problem.

I am trying to download an episode from a boxed set (BBC) in catch up that it says I have already downloaded, it will let me watch it now but I want to download it again. I have a normal Sky HD box not Q

It shows the dotted circle with an arrow indicating that it has already been downloaded, if I could cancel this i could probably download it. Any ideas please

Doc22222