Download Fails

[robparky]

Hello, just wondering if anybody can help with a problem we are having with Sky.

We have a Sky+ box. Whenever we try and dowload a programme it fails - sometimes it fails straight away (gets to about 2%) and sometimes it starts downloading but carries on beyond 100% (and never becomes available for viewing). Usually no information is given about the fault but on occasion it says 'Technical Fault 10 (100)'.

Tried all the niormal possible fixes, e.g. unplugging box for 15 mins, planner rebuild, etc... but none work. Recording programmes works fine. We have sky broadband.

Would be hugely grateful of any help/advice on what may be casuign this & how it could be fixed please?

[Annie+UK]

Try a planner rebuild, Instructions can be found in my FAQ (link in my forum signature below)

If you get the error message diskless mode then the explanation can be found in my FAQ also

Note: This procedure will resolve many non-planner related issues as it does a safe reboot of the Sky box

[robparky]

Thanks very much for the advice - seems to be working ok again at the minute after I did a software update following the guidance in your FAQ's. Thanks again