Downgrading my package

[christopherblight]

I'm finding it beyond frustrating that I cannot downgrade my package without calling Sky. It's incredibly easy to upgrade because Sky make money from that, it seems. I've called every Sky number available more than 40 times, and the automated service cuts me off every single time. I believe this is a breach of contract.

I took up the offer of two months free Sky Cinema. The offer has expired and I want it removed because in two months there's not been a single thing worth watching. If this isn't resolved I'll be cancelling Sky, contract or not.

[PandJ2020]

There's an issue with the phone lines at the moment.

Try the message service via the cancel option from the help.

[Laing1]

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@christopherblight wrote:

I'm finding it beyond frustrating that I cannot downgrade my package without calling Sky. It's incredibly easy to upgrade because Sky make money from that, it seems. I've called every Sky number available more than 40 times, and the automated service cuts me off every single time. I believe this is a breach of contract.

I took up the offer of two months free Sky Cinema. The offer has expired and I want it removed because in two months there's not been a single thing worth watching. If this isn't resolved I'll be cancelling Sky, contract or not.

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@christopherblight there is currently a problem with the Sky phonelines at the moment 

[Lisa-P1987]

You could always try our chat team for this @christopherblight  

https://www.sky.com/help/articles/cancel-sky-tv

[Invisiblename]

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@christopherblight wrote:

. If this isn't resolved I'll be cancelling Sky, contract or not.

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Good luck with that if you are still inside a previously agreed contract period!

[caesarome]

@christopherblight 

The issue with the phone lines has been fixed so if you haven't used the messenging service you can now call without being cut off.

[Sean+O+Riordan]

I can only endorse your comments and would add that the customer service options are so bad I feel

like cancelling the whole service and looking at a blank wall that continue to try to contact the impossible.

CANCEL YOUR DIRECT DEBIT after 20

attempts to contact a robot 

[PandJ2020]

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@Sean+O+Riordan wrote:

CANCEL YOUR DIRECT DEBIT after 20

attempts to contact a robot 

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That is not a recommended approach.

[GD1]

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@Sean+O+Riordan wrote:

CANCEL YOUR DIRECT DEBIT after 20

attempts to contact a robot 

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Great approach to resolving a problem, not.   Once you cancel your direct debit no matter how aggrieved you feel you are breaking your terms of service and sky will rightly restrict all your services until the balanc is paid in full.  They won't even contact you to find out why, you won't be able to contact them either.

In the event they don't get paid they will then persue you for the unpaid debt and this impacts your credit file.

[Melancholic]

It is terrifying how many grown adults believe cancelling a direct debit, within a contract, solves an issue.

No wonder this country has so much personal debt.

[robertar]

did you eventually sort it ? its so annoying