This discussion topic is read only This discussion topic has been answered Discussion topic: Do sky want the power and Ethernet cable returned with router?

This message was authored by: Grantham+Grumbler · ‎05 Sep 2021

I have been sent a return box for my router and the packing document states just the router. Do they want the power lead & Ethernet cable back? The box they've sent doesn't seem designed to accept them very good. I could quite easily reuse them for other items.
regards

This message was authored by: Highlinder · ‎05 Sep 2021

@Grantham+GrumblerRouter and power lead for the router.

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This message was authored by: Highlinder · ‎05 Sep 2021

@Grantham+GrumblerRouter and power lead for the router.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: TimmyBGood · ‎05 Sep 2021

@Grantham+Grumbler

That does seem to be a frequent issue: it seems to be that the carton wasn't designed for accessories.

I suspect for a v2 box they'd certainly want the power supply back, as those have an external transformer.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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Do sky want the power and Ethernet cable returned with router?

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