Discovery + Reactivate Subscription message

[Powelly]

Been watching Discovery+ all week. This morning the app asked my login. So I logged in successfully, but I can't watch any programmes as I receive "Reactivate Subscription" message.

when I try via the web page  to set it up it says I already have a active account!

discovery have said I don't have an account so how do I reset it up!

[caesarome]

Is this what you did, especially the bit about generating a code:

Follow the instructions you see onscreen when launching the Discovery+ app on your Sky Q box
Select log in
You'll be taken to the screen with the activation code and a new URL link for Discovery which is discoveryplus.com/link
Log on to your Discovery+ account
Enter the activation code - this will activate your Sky Q box/Sky Glass

[jomas]

I have exactly the same issue and it will not let me Refresh on the SKY Q box. The only thing I can do is "Sign out" 

Nothing but issues from day one with this app.

[LouisdP]

One can only get a discovery account if you register and pay with discovery, yet as a sky Q member you get discovery plus through your sky account. So the steps are confusing

[Foxee1977]

I'm having similar issues with connecting my sky Q free 12 months free via sky which I'd been watching for couple weeks sky tells me D+ is still active I've spent hours & hours of my precious time with all the chats calls e-mails links then I sighn in another e-mail & password I'm told on my device & on D+ on sky Q on my t.v I'm all set just to be told AGAIN to refresh I've tried everything I'm active and on the 12 month free trial yet can't access it! Please help I have mental and physical illness and the stress is killing me. 😫. I've took a screen shot of my t.v like D+ chat asked me then he said back to e-mails! Please please help as I've noticed others has managed to get back on

Many thanks 

[Laing1]

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@Foxee1977 wrote:

I'm having similar issues with connecting my sky Q free 12 months free via sky which I'd been watching for couple weeks sky tells me D+ is still active I've spent hours & hours of my precious time with all the chats calls e-mails links then I sighn in another e-mail & password I'm told on my device & on D+ on sky Q on my t.v I'm all set just to be told AGAIN to refresh I've tried everything I'm active and on the 12 month free trial yet can't access it! Please help I have mental and physical illness and the stress is killing me. 😫. I've took a screen shot of my t.v like D+ chat asked me then he said back to e-mails! Please please help as I've noticed others has managed to get back on

Many thanks 

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@Foxee1977 Try the following

Follow the instructions you see onscreen when launching the Discovery+ app on your Q box

Select log in

You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc

Log on to your Discovery+ account

Enter the activation code - this will activate your Sky Q box/Sky Glass

[Foxee1977]

@ Thankyou for your reply. @Laing1   I tried it 'AGAIN' says on my device & sky q 'your all set' but takes me rite back to REACTIVATE YOUR SUBSCRIPTION ON "DISCOVERYPLUS.COM/SUBSCRIBE"  then that just takes me back to my D+ home page ?. I'm so tired of this especially when sky are telling me I'm active & have the 12month  subscription free. I refuse to pay for it again. I  don't think sky q are very helpful  in my opinion, as they've just put me round I circles the MUST manage to resubscribe us?  It's a mystery.

 I've done everything asked tried every link reset my software on sky Q box etc I'm exhausted.   So now I can get into D+ but when go to resume playing my series it showing is the REACTIVATE link to REFRESH on my t.v.... No violins but I'm a single mum with disabilities & not the greatest with technology as is, I'd manage this,  not when I'm sent chasing my tail  if anybody could Please please help. I did notice somebody got help via somebody work with sky 🙏  help I'm so drained. Many thanks in advance ☺

[Laing1]

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@Foxee1977 wrote:

@ Thankyou for your reply. @Laing1   I tried it 'AGAIN' says on my device & sky q 'your all set' but takes me rite back to REACTIVATE YOUR SUBSCRIPTION ON "DISCOVERYPLUS.COM/SUBSCRIBE"  then that just takes me back to my D+ home page ?. I'm so tired of this especially when sky are telling me I'm active & have the 12month  subscription free. I refuse to pay for it again. I  don't think sky q are very helpful  in my opinion, as they've just put me round I circles the MUST manage to resubscribe us?  It's a mystery.

 I've done everything asked tried every link reset my software on sky Q box etc I'm exhausted.   So now I can get into D+ but when go to resume playing my series it showing is the REACTIVATE link to REFRESH on my t.v.... No violins but I'm a single mum with disabilities & not the greatest with technology as is, I'd manage this,  not when I'm sent chasing my tail  if anybody could Please please help. I did notice somebody got help via somebody work with sky 🙏  help I'm so drained. Many thanks in advance ☺

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@Foxee1977 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update – We are still looking to help you Foxee1977. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks