Catch up/ on demand

[Popbib1995]

Hi I recently had Sky Q installed with the Netflix package and broadband, each time I try to use on demand it tells me I need to upgrade my package, after changing the settings from HD download to SD this still isn't working, I've reset the box aswell, surely I don't have to pay more for on demand services? Thanks 

[GD1]

@Popbib1995   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks