Disconnected

[Bobbygeo1903]

I. Rang last eeek to tell you that my card had been blocked from bank regarding fraud and I would set my new details up as soon as I got my new card . And I was told there would be no cancellation of my sky tv only to find out that everything had been stopped until bill is paid . As of yet the card has not arrived . So obviously you have gone back on your word  please rectify this promptly 

[caesarome]

You are talking to Sky customers only on here so as soon as your card arrives you can update the details here:

https://www.sky.com/myaccount/bill/change-payment-method

If a bill is outstanding you will need to pay that as well before your services are restored.

[brianholt]

@Bobbygeo1903 your only talking to other customers here. Once the bill has been paid and a new continuous payment method setup you will be reconnected. The process for non payment is automatic and you get 10 days grace period from first direct debit failure.