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This discussion topic is read only Discussion topic: Disconnected line

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This message was authored by: Jam1890

Message posted on ‎03 Jan 2022 05:55 PM

Disconnected line

My lines been cut off and I need to pay the bill but can't ring them, anyone know of a number or way?

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This message was authored by: Daniel0210

Message posted on ‎03 Jan 2022 06:00 PM - last edited: ‎03 Jan 2022 06:01 PM

Re: Disconnected line

Posted by a Superuser, not a Sky employee. Find out more

@Jam1890 Sky won't answer your call whilst you are restricted. Try this link

https://www.sky.com/help/diagnostics/sky-mobile-bills-and-payments/what-would-you-like-help-with

Once paid set up a new continuous payment method.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: GD1

Message posted on ‎03 Jan 2022 06:01 PM

Re: Disconnected line

Posted by a Superuser, not a Sky employee. Find out more

@Jam1890  You should be able to pay online https://www.sky.com/myaccount/bill

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jam1890

Message posted on ‎03 Jan 2022 06:04 PM

Re: Disconnected line

Need to set up a payment plan which is why I'm calling to be honest but can't get through

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This message was authored by: GD1

Message posted on ‎03 Jan 2022 06:05 PM

Re: Disconnected line

Posted by a Superuser, not a Sky employee. Find out more

@Jam1890  Sky don't do payment plans, you have to pay the full balance before your services are reinstated.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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