Device pin rejected

[Mike79]

I have downloaded programs to my iPad and my pin was working 2 days ago but it is now saying it's wrong. I have tried resetting it through links on other discussions and through sky website which it says it's accepting. I have put in my pin both on and offline but nothing seems to work. Any ideas? 

[caesarome]

Are you resetting it here for Sky Go:

https://www.sky.com/manage/tv/manage-devices/change-pin

Also make sure your device is connected to an internet connection when do this and that Sky Go is open.

[Mike79]

Yep tried there but makes no difference. Also tried switching off iPad after resetting the pin but no luck

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Roxynoodle]

I've tried to reset my sky go device pin a few times and it still does not accept it on my iPad. Am connected to internet

[caesarome]

Is this where you are changing the Sky Go pin:

https://www.sky.com/manage/tv/manage-devices/change-pin

[Roxynoodle]

Yes I changed it in that link 

[caesarome]

After changing it have you tried a reboot of your iPad ?

[Roxynoodle]

Rebooted iPad and it still says pin is incorrect