Damaged Satellite

[Kuga+Man]

Our TV was damaged in a storm last week and we've had to replace it. It now looks like the same has happened to the Sky Box and/or satellite dish. The box switches on and seem to be recording things we had set up but the tv cannot find the box. 

[Morgan+McDonnell]

@Kuga+Man 

First and obvious question is have you set the TV input to the correct HDMI to which the Sky box is connected?

[oldfella]

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@Kuga+Man wrote:

Our TV was damaged in a storm last week and we've had to replace it. It now looks like the same has happened to the Sky Box and/or satellite dish. The box switches on and seem to be recording things we had set up but the tv cannot find the box. 

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Hi @Kuga+Man 

Try setting the Q box to standard resolution.

You can do this with the Q box on with green led press

Home 1 0 8 0 Home

on the Q remote control.

This will reset the Q box to 1080i resolution

[Kuga+Man]

We don't have a Q box. We've managed to contact Sky and they are coming out to check the dish and upgrade the box. Thank you. 

[Morgan+McDonnell]

@Kuga+Man 

Odd that we should jump to assumptions given this forum is for Sky Q. 🤔

[Kuga+Man]

Apologies- should have read info more carefully.