@Kellyturts
Dial 150 from your Sky landline or Sky Mobile or 0333-759-1583 from any other phone.
When calling, ignore the message at the beginning and stay on the phone as long as you can. If the system sends a text message and asks you to hang up, don't.
If asked for the reason of the call, just say speak to advisor or cancel, nothing else. Finally you should be put in the queue for an advisor.
My you please post your router stats, this can be done following the information in the link below.
https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014
The community may be able to help or offer some advice
* * * * * * * * * * * * * * * * * * "Sometimes, the only choices you have are bad ones, but you still have to choose"
