Changed my router, why would Sky Go stop working?

[DRY411S]

Since removing my Sky ER115, and replacing it with an ASUS DSL-AX82U, I am no longer able to connect to the Sky Q recording, neither from hardwired nor Wifi connected devices in the house. I've rebooted the Sky Q box, but no success.

The 2 Sky Q minis can access recordings and get their Sky TV without any issues.

I'm assuming that this a setting in the new router, and nothing to do with Sky Q or the app, hence posting it in this forum.

Can anybody suggest what might be wrong please, and/or a setting I can change?

[TimmyBGood]

@DRY411S 

I think you'd be looking for a security setting on the router: something like 'wireless client separation' or 'isolation'.

[DRY411S]

Thanks, I'll take a look. I've used Pain(t) on my laptop to visualise the setup I now have, if it helps. Intuitively though, I think it will be a router setting rather than the physical connectivity. Neither the hardwired PC nor wireless devies can find the Sky Q box. There were able to do so when I had the Sky router and Sky mesh. I've used the same name and password for the new wifi mesh.

[DRY411S]

@TimmyBGood  just to stress that this is also happening on hardwired devices, not solely wireless.

[TimmyBGood]

@DRY411S 

https://www.asus.com/support/FAQ/1044821/ 

[DRY411S]

My Sky Q has all wireless switched off. Not sure how this AP isloation mode is relevant? It's off currently.

[TimmyBGood]

@DRY411S 

Sky Hubs don't do isolation. On non-Sky router hardware it can prevent wireless clients seeing the main Q box.

[DRY411S]

But it's off anyway? Are you suggesting it needs to be on? Sorry if I'm being dim.

And how does wirelss isolation mode help with the fact that my hardwired device (windows 10 PC) cannot find the hardwired Sky Q box?

[jamesn123]

@DRY411S 

What happens if you switch the mesh off and just use the single router

[TimmyBGood]

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@DRY411S wrote:

But it's off anyway? Are you suggesting it needs to be on? 

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Isolation should be off.  Wired connection issues are more likely to come from an inadvertent VLAN or misconfiguration of IP range or subnet mask.

[DRY411S]

Thanks for persevering  with me.

I used the setup wizard to configure the router 'out of the box' for sky fibre broadband and haven't tweaked any settings since that. Perhaps the wizard settings don't cope with Sky Q/Go being on the LAN side of the router.

[DRY411S]

@jamesn123 there is only 1 router . My ASUS router is plugged into the VDSL connection that's presenting in the house .

[DRY411S]

Update. Uninstalling and reinstalling the app on a phone, the app no longer has the 'Recordings' option available, which had been available before I shut down the Sky mesh and removed the Sky router.

Clearly, since making these changes, something has changed that makes the Sky Q box unreachable.

[DRY411S]

Just bumping this to see if anybody has any ideas.

To summarise the problem:

Since replacing my Sky broadband router with an ASUS DSL-AX82U:

• Sky Go app cannot access recordings
  • Both Sky Go app on hardwired Windows PC
  • And Sky Go app on WiFi connected mobile apps

Steps taken so far to try and resolve:

1. The router was set up using the installation wizard, I have not tweaked any settings.
2. Sky Q box and Sky Minis have full internet access, and are able to use WiFi to connect with each other
3. Sky Go apps can watch live TV and download, it's just Recordings that are not watchable.
4. I have tried complete uninstalls and install of the app on PC and mobile devices., with no success

I have to assume that this is related to the router.

[TimmyBGood]

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@DRY411S wrote:

I have to assume that this is related to the router.

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I note that model is one advertised as coming with 'Air Protection Pro' 

Is this something you've investigated?