Catch up Tv

[Lyndsay+4431]

Hi I am trying to watch something on catch up but it's asking me to upgrade. Surely this can't be right for a simple catch up?

[oldfella]

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@Lyndsay+4431 wrote:

Hi I am trying to watch something on catch up but it's asking me to upgrade. Surely this can't be right for a simple catch up?

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Hi @Lyndsay+4431 

First check that you are not trying to Download HD content without the Q HD Subscription pack.

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats.
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.

Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Lyndsay+4431]

Hey, thanks for the reply 🙂 I've tried doing this but still not working 😞 

[oldfella]

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@Lyndsay+4431 wrote:

Hey, thanks for the reply 🙂 I've tried doing this but still not working 😞 

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Hi @Lyndsay+4431 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this, an invite has now been sent to chat 🙂

[Mr+Flibbles+86]

Update – Thanks for chatting to us @Lyndsay+4431. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks