Black screen

[Cb12345]

Hi. 

when watching TV my sky Q box is going to a black screen and the sound stops when a show goes to the adverts. The only way to seem to fix it is to change to another channel then go back to the channel I was previously watching. Does anyone know how to stop it doing this? 

thanks

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks