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This discussion topic is read only Discussion topic: Can't make a a payment

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This message was authored by: Debbie81X

Message posted on ‎03 Jul 2021 10:02 AM

Can't make a a payment

It's not letti g me make a payments keeps saying something went wrong payentn details are all correct 

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Avatar for TechmanagerMal
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Message posted on ‎03 Jul 2021 10:19 AM

Re: Can't make a a payment

@Debbie81X wrote:

It's not letti g me make a payments keeps saying something went wrong payentn details are all correct 

  • We have no access to your account on the forum - I would call Sky.
Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.



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Message posted on ‎03 Jul 2021 10:57 AM

Re: Can't make a a payment

Posted by a Superuser, not a Sky employee. Find out more

@Debbie81X What are you trying to make a payment for? If you have a continuous payment method set up you don't need to make 'additional' payments.


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This message was authored by: Debbie81X

Message posted on ‎03 Jul 2021 11:31 AM

Re: Can't make a a payment

For my bill of course and for some reason my direct debit isn't even set up on my account even though its set up with my bank account 

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Message posted on ‎03 Jul 2021 11:48 AM

Re: Can't make a a payment

Posted by a Superuser, not a Sky employee. Find out more

@Debbie81X  How are you trying to pay ?

 Via the my sky app, via your TV set top or via the website 


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Message posted on ‎03 Jul 2021 11:51 AM

Re: Can't make a a payment

Posted by a Superuser, not a Sky employee. Find out more

@Debbie81X the simplest solution, then, is to re-setup your direct debit here: https://www.sky.com/myaccount/bill/change-payment-method

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