Can't link

[SteveT71]

I purchased a sky glass TV but not from sky. When I tried to link my account to the Sky glass I was told on screen that I only have medium access.

I called sky and they said I couldn't link my account as I didn't purchase it from them!!

Could having only medium access be the real reason I can't link my account to the TV ?

[SteveT71]

Why have I only got medium access on my Sky account when I've been with them for years?

How do I get full access and what's the difference?

[Anonymous]

@SteveT71 I think only Sky can help with this one.  I have never heard of medium access.  I guess you purchased the Sky Glass second hand and it was linked to,another user.  Give Sky another call.

[Aaln]

I guess you need to ask them to upgrade you to Glass package without hardware.   

Unsure if they will do that right now, they barely seem to be able to cope with a standard setup

[SteveT71]

I didn't know you could do that! How do I do that please? And will they??

[SteveT71]

Will that allow me to use the sky glass for streaming sky?

[fizzdisco]

@SteveT71 

Only Sky can answer your queries. 

[Adam+sky+82]

Hi, Please could you explain what you mean by medium access please?

[Mark39]

@SteveT71 I've added your post on the Account & Billing forum to those you've made on the Glass forum as they're all on the same subject.

@Adam+sky+82 I don't think anyone other than Sky knows what 'medium access' means, at this point.

[SDR]

I only have medium access as well.

[SteveT71]

I don't know what it means but it seemed to stop me linking sky glass to my account. I'll ring Sky tonight or tomorrow about this.

[Tom-W19]

Hi SteveT71

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.