Can’t download from recordings on sky Q to my iPad

[Brentfordfc]

I am trying to download recordings from my sky Q box to my iPad on SkyGo but it says I have Downloaded the maximum number of times? It's a new series so unsure what the problem is.

[caesarome]

It might be a new series but you can only download some content one or perhaps twice before this message will appear.

[Brentfordfc]

Still doesn't make sense, I have tried another episode of something else and it's giving me the same problem? Basically, I can't download anything that I have recorded?

[caesarome]

Do you have a multiscreen sub as you do need that on your account before being able to do this:

https://www.sky.com/help/articles/sky-go-with-sky-q