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Mateusz+P
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This message was authored by Mateusz+P This message was authored by: Mateusz+P

Broadband poor signal

‎07 Aug 2021 06:21 PM

Hello,

I lose signal after 10 meters in my home. This is normal? Probably I need something to have stronger signal ect. Wifi extender. How much I need pay for this? I have Full fibre now.

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband poor signal

‎07 Aug 2021 06:26 PM

Posted by a Superuser, not a Sky employee. Find out more

@Mateusz+P 

 

The sky mesh booster boxes come with an upgrade to broadband boost when you don't get at least 3Mbps in everyroom. Cost £5 extra per month

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GD1
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Re: Broadband poor signal

‎07 Aug 2021 06:26 PM

Posted by a Superuser, not a Sky employee. Find out more

@Mateusz+P  Your broadband isn't losing signal, it's the wifi from you router that is the problem https://www.sky.com/help/diagnostics/bb-speed/how-to-improve-your-broadband-speed-all

 

Wifi & Broadband are 2 different things.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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TechmanagerMal
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Re: Broadband poor signal

‎08 Aug 2021 04:08 AM

@Mateusz+P wrote:

Hello,

I lose signal after 10 meters in my home. This is normal? Probably I need something to have stronger signal ect. Wifi extender. How much I need pay for this? I have Full fibre now.

  • If it's causing issues with your Sky Q or mini boxes you can ask Sky for a free Wifi booster.
Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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Chrisee
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Re: Broadband poor signal

‎08 Aug 2021 06:33 AM

Posted by a Superuser, not a Sky employee. Find out more

@Mateusz+P wifi outside your home is never going to be easy as the external walls of your home will reduce signal strength placing the hub near a window can help.. The 2.4GHz band has longer range than the 5GHz band so you can try separating the wifi bands see Split Sky WiFi bands

 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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