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Tkpp
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Broadband issues with sky glass

‎29 Nov 2021 12:46 PM

Since installing sky glass my broadband has packed up is it a coincidence. Happened within first 6 hours. Also run hive and x box through it 

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Jayboy1990
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Re: Broadband issues with sky glass

‎29 Nov 2021 12:50 PM

Posted by a Superuser, not a Sky employee. Find out more

Do you mean your broadband has gone down ie. Nothing coming through at all. 

or just the WiFi has packed up?

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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Jayboy1990
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Re: Broadband issues with sky glass

‎29 Nov 2021 12:50 PM

Posted by a Superuser, not a Sky employee. Find out more

Who's your beeoadband with and how you connecting glass to the router?

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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Tkpp
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Re: Broadband issues with sky glass

‎29 Nov 2021 03:03 PM

Nothing coming through at all 

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Tkpp
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Re: Broadband issues with sky glass

‎29 Nov 2021 03:04 PM

With BT connecting wirelessly 

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GD1
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Re: Broadband issues with sky glass

‎29 Nov 2021 03:05 PM

Posted by a Superuser, not a Sky employee. Find out more
@Tkpp wrote:

With BT connecting wirelessly 

Can you use other devices on your broadband?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Tkpp
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Re: Broadband issues with sky glass

‎29 Nov 2021 03:17 PM

No nothing at all 

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GD1
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Re: Broadband issues with sky glass

‎29 Nov 2021 03:21 PM - last edited: ‎29 Nov 2021 03:23 PM

Posted by a Superuser, not a Sky employee. Find out more

@Tkpp  If you have no broadband at all then you need to log it with BT, there isn't much Sky can do with another providers Broadband Service.  It may be rel;ated to other outages due to the severe weather https://istheservicedown.co.uk/status/bt-british-telecom

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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