Broadband connection

[Annebeedie]

My broadband was going live on 22 but still nothing

[Highlinder]

@Annebeedie I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about his process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Annebeedie]

When will I be connacted

[Highlinder]

@AnnebeedieYou should see some sort of blue bubble when you are on the forum, that is how Sky cmmunicate with you.

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Annebeedie]

How much longer do I need to wait

[Highlinder · Accepted solution]

@AnnebeedieDid you answer the blue chat bubble that the Sky support staff sent the invite to chat?

[Annebeedie]

No how do I do that

[Highlinder]

@AnnebeedieDid you click on the link I posted in post 2 to show you the process of the escalation?