Broad band & internet problems

[Musky030361]

Ive been having problems with my SKY connection for ages, Ive done all the 'self tests' ....where on earth can I find a telephone number to call them for help?

[GD1]

@Musky030361  If you have Sky talk try calling 150 from your landline

[cookiemonsteruk]

@Musky030361 

Can you post your router stats first to see if we can identify anything

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Choori]

Same here

[Claire13]

My sky connection is shocking lately so slow if an wen it decides to load. Done all tests an says there's no problems

[Skull+Treaty]

@Claire13 

May you please post your router stats, this can be done following the information in this link

Can you also run the Broadband Test from the MySky App or using this this link

[Mr+Ramsden]

I'll add a me too to poor connection as well. Doesn't look like its just me

[Claire13]

@Skull+Treaty

The stats all said no problems.

I've done the reset on the box an it's working alot better now.

Thanks for your reply. 

[ItsMeAgain]

Been having problems with my Internet for a couple of months now. Thing is when it drops windows tells me but all lights remain on the hub. I have to do a windows diagnostic test for them to fix the problem. Its driving me mad! 

Tonight the Internet dropped again but this time the LAN light on hub is off. I've done all the tests Sky tell you to do, I've phone and their automated service gas done a deeper investigation but can't find a problem on the line. Internet has been down for about 2 hrs now.