Discussion topic: Brand new Sky Q box not able to download

This message was authored by: Jo31uk · ‎11 Dec 2021

Brand new Sky Q box fitted. Not able to download. BT Internet. Any ideas as paying for for service I can't use.

This message was authored by: TechmanagerMal · ‎11 Dec 2021

If you haven't got the HD pack set your download to SD.

Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.

This message was authored by: TimmyBGood · ‎11 Dec 2021

Not a lot to go on there. Is this a new main box fitted by Sky, or a self-install replacement? Has it ever worked for on-demand content. What actually happens when you try?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: bob1234 · ‎11 Dec 2021

wrote:
Brand new Sky Q box fitted. Not able to download. BT Internet. Any ideas as paying for for service I can't use.

What happens when you try to download anything and can you use Netfix (if you have it)

This message was authored by: Jo31uk · ‎11 Dec 2021

Yes it all works. Just downloads. Engineer mentioned it's happening with loads of customers who haven't got Sky Internet. If that's the case I'm fuming 😤

This message was authored by: bob1234 · ‎11 Dec 2021

It will be nothing to do with the broadband provider, I am on BT and it works fine.

What message do you get when you try and as suggested have you got the HD or HD/UHD pack.

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Discussion topic: Brand new Sky Q box not able to download

Brand new Sky Q box not able to download

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