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Discussion topic: Black outs

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This message was authored by LauraLJ This message was authored by: LauraLJ

Black outs

My sky q box regularly has 2 second black outs and can increase in frequency until I switch everything off and back on at the plug. It's happening more and more but has been on and off for a year! It happens on live tv and recorded and there is no pattern as to when it might just start. Can someone from Sky PLEASE comment and advise as no one picks up the phone for support, 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Black outs

Posted by a Superuser, not a Sky employee. Find out more

@LauraLJ wrote:

My sky q box regularly has 2 second black outs and can increase in frequency until I switch everything off and back on at the plug. It's happening more and more but has been on and off for a year! It happens on live tv and recorded and there is no pattern as to when it might just start. Can someone from Sky PLEASE comment and advise as no one picks up the phone for support, 


Someone from Sky won't comment here.  (As a customer to customer forum)

 

Have you tried a different HDMI lead?

I am just another Sky customer and my views are my own
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