This discussion topic is read only Discussion topic: Billing payment

This message was authored by: Caitina · ‎19 Oct 2021

I made a payment of £36 pounds on Friday 15th October because the the direct debit failed. On the same day another payment of £36 was taken.

This message was authored by: GD1 · ‎19 Oct 2021

@Caitina You should never make a manual payment unless Sky ask you, if your direct debot fails Sky will attempt again a few days later.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: 63johnw · ‎19 Oct 2021

Hi @Caitina if you have a direct debit set up then never make an additional payment as sky will still request the payment too. If you want a refund you will need to call sky on 150 to arrange it and it will take a week to process.

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

This message was authored by: Daniel0210 · ‎19 Oct 2021

@Caitina If you need the extra payment you made refunded you'll have to contact Sky. They should be able to refund in 5 working days.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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Billing payment

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