Bill has gone almost £20

[Paulino]

Why has my bill gone up from £48 to £79 since last September? 

[GD1 · Accepted solution]

@Paulino  Most likely as a result of discounts ending.  You can check your previous bill and compare to your current bill, you will likely see discounts no longer present.  Now would be the time to renegotiate a new deal.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[caesarome]

It does sound like you had forgotten you had a discount on your account and that it has now finished. When it was added you would have been told how long it was to last for so now is the timer to contact Sky to see if they will offer you a further reduction and if they do make a note of when the 18 months comes to an end so you will know when you a due an increase.

[Paulino]

It make sense though, just wondering why they did not inform me prior at the end of the offer. 

[Paulino]

That's a great hint, 

wouldn't Sky inform us prior to the increase? 
They accept to renegotiate a new offer or I should reconsider another provider?

[GD1]

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@Paulino wrote:

That's a great hint, 

wouldn't Sky inform us prior to the increase? 
They accept to renegotiate a new offer or I should reconsider another provider?

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They do it at the time of the original call, at present they don't remind you.