Bill I shouldn’t have

[Daz+Pearl]

 I don't know why I have this bill. I left sky a while ago and returned my box via the post office.

[caesarome]

The image can't be shown as it contains your name and address.

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

[TechmanagerMal]

• I trust this was resolved to your satisfaction @Daz+Pearl?

[Daz+Pearl]

No this is not sorted could someone call me please 

[Daniel0210]

@Daz+Pearl We are fellow customers here. What happened when you had the 'chat' with a Sky agent? Have you still got proof of posting?

[Daz+Pearl]

Nope was ages ago

[Daniel0210]

And the chat with Sky agent @Daz+Pearl ?

[TechmanagerMal]

• This may be escalated again if someone with the "power" spots it?

[Mark39]

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@TechmanagerMal wrote:

• This may be escalated again if someone with the "power" spots it?

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I don't see much point in escalating it again until we know the result of the previous chat.

[TechmanagerMal]

• @Mark39 I guess @caesarome's escalation never happened or @Daz+Pearl never made the connection so I was suggesting the possibility of some proactive support?
• Most of the cases like this appear to have been resolved by the removal of penalties and threats of debt collectors, the system seems to be flawed?

[Mark39]

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@TechmanagerMal wrote:

• @Mark39 I guess @caesarome's escalation never happened or @Daz+Pearl never made the connection so I was suggesting the possibility of some proactive support?

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We won't know unless or until @Daz+Pearl tells us, as requested.