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This message was authored by: Cashdog

Message posted on ‎22 Jun 2021 12:17 AM

Auto Compensation Time

I ordered my service on 20th May, this was a simple house move. Engineer come out and said everything was fine. 2 days later, turns out something isn't fine and I don't have calls or Internet this is now 22nd June.

I have checked my account and no compensation has been added yet. At what point will I see this added? 

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This message was authored by: caesarome Answer

Message posted on ‎22 Jun 2021 05:55 AM

Re: Auto Compensation Time

Posted by a Superuser, not a Sky employee. Find out more
@Cashdog wrote:

 

I have checked my account and no compensation has been added yet. At what point will I see this added? 

It will not be added until the issue has been fixed as this is how the scheme works so the system knows how long you have been without a working line.

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Avatar for caesarome
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What's this?
Superuser
This message was authored by: caesarome Answer

Message posted on ‎22 Jun 2021 05:55 AM

Re: Auto Compensation Time

Posted by a Superuser, not a Sky employee. Find out more
@Cashdog wrote:

 

I have checked my account and no compensation has been added yet. At what point will I see this added? 

It will not be added until the issue has been fixed as this is how the scheme works so the system knows how long you have been without a working line.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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