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Rocky+boy
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Authorising permission to speak to non account holder

‎15 Jan 2022 02:37 PM

How can I get Sky to talk to my husband regarding our account as he isn't the account holder. I've tried ringing and can't get through. 

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Laing1
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Superuser
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Re: Authorising permission to speak to non account holder

‎15 Jan 2022 02:40 PM

Posted by a Superuser, not a Sky employee. Find out more
@Rocky+boy wrote:

How can I get Sky to talk to my husband regarding our account as he isn't the account holder. I've tried ringing and can't get through. 

@Rocky+boy afraid you will either have to persevere in trying to call sky to give permission or you could write to them saying you give permission for them to talk to him 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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GD1
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Re: Authorising permission to speak to non account holder

‎15 Jan 2022 02:41 PM - last edited: ‎15 Jan 2022 02:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@Rocky+boy  Edit: response already provided.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Daniel0210
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Re: Authorising permission to speak to non account holder

‎15 Jan 2022 02:46 PM

Posted by a Superuser, not a Sky employee. Find out more

@Rocky+boy Once authorised he'll be able to act on your behalf for everything except cancelling part or all of your subscription. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Rocky+boy
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Re: Authorising permission to speak to non account holder

‎15 Jan 2022 02:50 PM

Thanks. I'll keep trying to call. 

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Daniel0210
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Re: Authorising permission to speak to non account holder

‎15 Jan 2022 02:52 PM

Posted by a Superuser, not a Sky employee. Find out more

@Rocky+boy 
Apparently the lines are sometimes quieter just after 7am or mid evening so may be worth trying then. Stay on the line and don’t hang up if prompted to.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Rocky+boy
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Re: Authorising permission to speak to non account holder

‎15 Jan 2022 04:04 PM

I got through to a lovely lady who helped me. Thanks 

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Laing1
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Re: Authorising permission to speak to non account holder

‎15 Jan 2022 04:16 PM

Posted by a Superuser, not a Sky employee. Find out more
@Rocky+boy wrote:

I got through to a lovely lady who helped me. Thanks 

@Rocky+boy glad you got it sorted

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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