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Discussion topic: Am linked to an old account number and can't out new one in
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Message posted on 16 Jun 2022 10:10 PM
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Am linked to an old account number and can't out new one in
Need help just ordered sky today and tried to log in sky go but it has my old account number on it and I have a new one
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Message posted on 16 Jun 2022 10:27 PM - last edited: 16 Jun 2022 10:28 PM
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Re: Am linked to an old account number and can't out new one in
You can't use the same login as you did before as that will have been closed after you left so logout of the app (via settings) as you will need to set up a new Sky ID to use with it.
If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:
https://www.sky.com/myaccount/my-details
Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:
https://www.sky.com/help/diagnostics/sky-id/sky-id
Then use the new ID to login to the app with.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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