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Discussion topic: Am linked to an old account number and can't out new one in

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This message was authored by shauna+hatton This message was authored by: shauna+hatton

Am linked to an old account number and can't out new one in

Need help  just ordered sky today and tried to log in sky go but it has my old account number on it and I have a new one 

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Am linked to an old account number and can't out new one in

Posted by a Superuser, not a Sky employee. Find out more

You can't use the same login as you did before as that will have been closed after you left so logout of the app (via settings) as you will need to set up a new Sky ID to use with it.

 

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:


https://www.sky.com/myaccount/my-details


Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:


https://www.sky.com/help/diagnostics/sky-id/sky-id

 

Then use the new ID to login to the app with.

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