This discussion topic is read only Discussion topic: All recordings have disappeared, can’t record or rewind

This message was authored by: Timelord1963 · ‎21 Jul 2021

All my recordings have disappeared, can't record, rewind or fast forward. Don't know if there was any update but standby light was on when I returned home. Tried rebooting hasn't worked. Is there anything I can do or have lost my recordings?

This message was authored by: TimmyBGood · ‎21 Jul 2021

@Timelord1963

I would have thought that suggests a critical failure: maybe the hard drive. If completely resetting by removing and replacing the power supply doesn't change anything, you'll need to book a swap-out.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Chrisee · ‎22 Jul 2021

@Timelord1963 there is a system recovery procedure here if thst doesnt work then the hard disc in your box has failed and the box needs replacing.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This discussion topic is read only Discussion topic: All recordings have disappeared, can’t record or rewind

All recordings have disappeared, can’t record or rewind

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