Alibi channel NOT recording - message says I have to upgrade your subscription - brought by UKTV

[clive7]

Several different series I have on record now won't show. I have message to say I have to upgrade my subscription , but I haven't changed it.

[nigea99 · Accepted solution]

hi @clive7 

The first thing I would suggest to try is to restart your main SKY Q box :

 Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

[clive7]

Thanks for suggestion. The restart hasn't worked for existing recordings I can't access, so I'm trying to re-record from this point onwards.

[nigea99]

Sorry that didn't work @clive7 

I presume you haven't downgrade your sub to remove  HD & the recordings are in HD ?

Just in case there is something wrong with the recordings can you give  some examples - I watch a lot on Alibi and there is a vague possibility that I  have recorded one that you are having problems with to see if i also get an error

[clive7]

Ah, thanks,

It could be in my 'argument' with Sky a few weeks ago that I agreed to stop HD on non-freeview channels. I didn't foresee this problem.  I'll have to f/up with Sky again.

Thanks for help

[Madeleine149]

Hello I'm new here. Suddenly yesterday my q box stopped letting me access many channels, as others comes up upgrade subscription but I haven't changed my subscription and I don't have HD.

tried turning box off then back on but nothing has changed. Is there anything else I can try please?

[clive7]

I'll ring Sky later.  Recordings affected: Miss Fisher, Murdoch, Death in Paradise.

[Rhonny]

@Madeleine149

Won't let you access channels or won't let you download? If you don't have HD then don't try to watch HD channels and don't try to download HD versions of shows. 

[Doc5907]

---

@Madeleine149 wrote:

Hello I'm new here. Suddenly yesterday my q box stopped letting me access many channels, as others comes up upgrade subscription but I haven't changed my subscription and I don't have HD.

tried turning box off then back on but nothing has changed. Is there anything else I can try please?

---

@Madeleine149  Are you sure the channels your trying to access are SD channels. Can you give us some channel numbers you are trying ?

[Rhonny]

@clive7

Have you tried downloading them in SD instead of HD as you don't have the HD pack? 

[Madeleine149]

Won't let me access channels and they are not had ones. Thank you for helping

[Madeleine149]

Channels it suddenly won't let me access my recordings of include alibi ( not had one) witness drama.

[Madeleine149]

Let me be clear I am not trying to access recordings that are HD. Thanks everyone for trying to help I'm disabled so spend a lot of time watching tv!

[nigea99]

hi @Madeleine149 

I suggest you do the power down reset I suggested to the other person with problems at the start of this discussion

If that doesn't work, then you probably need to call SKY

[Rhonny]

@Madeleine149

Can you be clearer - do you mean recordings or downloads? Were they recorded live or downloaded later?

If recordings, are you absolutely certain you didn't record them from an HD channel?