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Discussion topic: Alibi channel NOT recording - message says I have to upgrade your subscription - brought by UKTV
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‎30 Aug 2021 08:23 PM
Several different series I have on record now won't show. I have message to say I have to upgrade my subscription , but I haven't changed it.
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‎30 Aug 2021 08:38 PM
Posted by a Superuser, not a Sky employee. Find out morehi @clive7
The first thing I would suggest to try is to restart your main SKY Q box :
Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.