10 & 21 day payment

[JANIE20]

Can anyone tell me why I am paying 10 and 21 days on my bill when I haven't changed anything? 

[Mark39]

Without seeing the details it's hard to know.

[caesarome]

What do you mean by 10 and 21 days, what packages do you subscribe to, are your paymnets up to date ?

[JANIE20]

On my bill it says 10 days then an amount, then 21 days and another amount. I'm so confused. 

[GD1]

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@JANIE20 wrote:

On my bill it says 10 days then an amount, then 21 days and another amount. I'm so confused. 

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Did you upgrade or change anything on your current packages mid month?   That will be the usual reason, or a discounted period that has come to an end?  

[JANIE20]

 

[JANIE20]

I tried to add a screenshot but I don't think it worked. It's sky signature. 

[GD1]

@JANIE20  You need to wait for images to be approved, normally takes a few minutes.

[JANIE20]

Maybe it's a discounted period. 

[JANIE20]

Actually though it was also on last month's bill

[caesarome]

That isn't two bills it is one bill dated from 1 December - 31st December, but for some reason your Sky Signature and HD charges are split down to 10 days and 21 days so perhaps it is to do with a discount that has ended so what does next months bills show your total cost will be ?

[Mark39]

@JANIE20 @Yes, I agree with @caesarome. Looks like your discount for the Signature pack and HD add-on runs out on 21 December, so you're being charged charged a higher rate for the 22 December onward