wrong phone number used for my security

[BillC121]

When I log in I am sent a code to my wifes phone (which I did use a year ago)

However I reverted to my phone number but SKY wont accept the change & keeps using my wifes number.

I have updated my prefrences to my number & when I check my prefrences it's the correct number (my phone number)

How do I get this sorted?

[caesarome]

@BillC121 

To set up two step authentication you need to login with the recovery code you were advised take a note of when setting it up then you can change the mobile number and then the text will be sent to the correct mobile number.

[edwardfarr]

What if i cant find my security key

[caesarome]

@edwardfarr 

If you can't find the recovery code you will have to call Sky to ask them to turn of 2FA for you which when done will allow you to set it up again with the correct number.