what's wrong with sky

[energy2]

I buy Google Pixel Buds Pro 2, Hazel for 6Pounds each month,

they send me not new Google Pixel Buds Pro 2, they was used before from a guy named Stephens  Google Pixel Buds Pro, i saw that when i connect to my pgone...

Than i send after 5 days back, they confirm they get back, but charge me this month and for next month i see also again 6Pounds ?

Whats wrong here ?

[PandJ2020]

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@energy2 wrote:

Whats wrong here ?

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Probably nothing.

It takes around 3-4 weeks for returns to be processed and your billing will continue as normal.  Of course, any 'overpayments' will become a credit on your account.

[caesarome · Accepted solution]

@energy2 

When did you send them back as it can take up to 3 weeks to be processed during which time you will be charged for them before being credited back for any overcharge.

[energy2]

they confirm for 10 days they received... i send back 5 days after i get it, and 4 days later they confirm they have it back

[energy2]

Probably nothing.... ok and why they sell me used eaarphones as new than for full price ?

[PandJ2020]

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@energy2 wrote:

ok and why they sell me used eaarphones as new than for full price ?

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That's a question for Sky, not other customers.

I would guess it was a return that wasn't checked properly before sending.