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Discussion topic: unable to log in past Post Code

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Avatar for Billy3c
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This message was authored by: Billy3c

Message posted on ‎18 Apr 2025 01:17 PM

unable to log in past Post Code

I am trying to log into the My Sky app to view my Father account entering his details , when it asks for the postcode, it states "An error occurred, please check the details or try again later".

 

The same thing occurs when trying to access My Sky online. The postcode is correct.

 

It has works but know I have added an order I cannot access the account.

 

Thanks in advice

 

Billy3c

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎18 Apr 2025 01:18 PM

Re: unable to log in past Post Code

Posted by a Superuser, not a Sky employee. Find out more

@Billy3c 

Have you tried entering the postcode in upper case lettering ?

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Avatar for Lou951
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This message was authored by: Lou951

Message posted on ‎25 Nov 2025 01:36 PM

Re: unable to log in past Post Code

I am now having this issue. Did you find any way to resolve it?

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