threat of a £10 penalty fee.

[Dessbur]

I cancelled Sky and went with another provider. This was due to the fact I am on a fixed pension income and couldn't meet the new Sky price rise. I cancelled my direct debit, having ok'ing this action with a sky advisor. I am not in debt. I've paid all I owe and am due a credit next month. This means that by next month, sky will still owe me money. I do understand that sky say DONT cancel the dd. However, I could not afford to pay sky and a new provider. I can't do anything about it and don't want more threats. Have a heart!!!! That's excactally why I left. There is no loyalty ftom sky to a 15 year customer.

[caesarome]

Why are Sky saying you need to pay a £10 penalty fee, did you cancel when still in contract ?

You shouldn't cancel the direct debit because even if it turns out that Sky owe you money by cancelling it the only way to get the money returned to you would be be a cheque and this can take much longer to be sent out.

[Mark39]

@Dessbur I'm guessing you've been threatened with a late payment fee.

Unfortunately Sky's billing process continues as normal right up to the date your services cease, and ignores any notice you've given to cancel. So Sky, like most other providers, will expect payment of any bill generated during your notice period even if it covers a period after your services end. Obviously they'll refund you any overpayment from the date your services cease.

[Dessbur]

I gave the 31 days notice. That's what they say you should do.  

I've said that I cancelled the dd as I couldn't afford 2 payments. This was upheld when speaking to an advisor. So, I followed their advice. 

I can't reinstate the dd. This would make me overdrawn. I am owed more credit than the payment that I've missed. My question is, why do they make it soooooo difficult. Especially after 15 years loyalty, paying on time every month. Its disgraceful. I don't expect this matter to be sorted out here. I just needed to ask why they are bring so ruthless. And warn others. 

[caesarome]

So again what is this £10 fee for, were you in a contact when you cancelled ?

Did you get any email confirmation of your cancellation request ?

[Dessbur]

Missed payment!! Of course I was in a contract, isng everyone? I gave their standard 31 day notice to leave. 

[Mark39]

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@Dessbur wrote:

I gave the 31 days notice. That's what they say you should do.  

I've said that I cancelled the dd as I couldn't afford 2 payments. This was upheld when speaking to an advisor. So, I followed their advice. 

I can't reinstate the dd. This would make me overdrawn. I am owed more credit than the payment that I've missed. My question is, why do they make it soooooo difficult. Especially after 15 years loyalty, paying on time every month. Its disgraceful. I don't expect this matter to be sorted out here. I just needed to ask why they are bring so ruthless. And warn others. 

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It's Sky's normal process. It has nothing to do with 'loyalty'. And it's the same with most other providers.

You're right, there's nothing we customers here can do to sort it out for you, I'm afraid. You'll need to take it up with Sky.

[caesarome]

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@Dessbur wrote:

Missed payment!! Of course I was in a contract, isng everyone?

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There is something that doesn't add up here as usually if you are in a contract Sky will not let you leave so when you called them were they happy to let you cancel early and if so did you ask them about any potential charges like an early termination one ?