telephone

[hoopes]

Does anybody know what's wrong with Sky's telephone number, [removed]? Has not worked for at least 6 days.  Is it still in service?   

Moderation Actions: Removed phone number   

[Daniel0210]

@hoopes 

As you can see phone numbers aren't allowed on the forum apart from 150.

Can you tell us what the issue is that requires you to call Sky? Someone here may be able to help.

Otherwise these are the current methods available for contacting Sky. For your issue some methods may be more appropriate than others.

🟢📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you’re a Sky Broadband customer. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

Note: If your Sky services are restricted due to a missed payment, calling will only result in a request to pay.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps route your call into the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

♦️Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

[Mark39]

@hoopes Sky has numerous contact numbers for Customer Services. If you have a query or issue with your services, the best way to find a suitable number is to work through the help guide for the topic you want to discuss with them. If it doesn't solve the problem, there are usually contact options provided.

[Cardel]

Hi @hoopes , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141