suspended message pop up

[Steve+T+0001]

Hi 

I have phoned Sky twice on this but to no avail and not able to help fix - the staff whilst helpful are unable to advise me.  My account has been up to date for 3 months and message still showing everytime I open My Sky.  Any help will be much appreciated

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147