stream and broadband setup on separate account and can't access it

[kevinc13]

hello,

i have ordered broadband and stream a few weeks ago and noticed i hadnt had any emails about doing so. so when i phoned up it turns out sky had put in my email wrong and more importantly hadn't used my current sky mobile account to add it on to it. long story short after phoning several times it looks like the accounts are seperate and the new account i cant log on to and see my orders, tracking , bills etc. i have tried setting up a new id for that new account but  that hasnt worked either. the broadband is due tomorrow although i doubt i'll be able to set it up without being able to connect to my account. pretty much a shambles this from the start. 

any help would be greteful before i have to cancel it all.

cheers

[caesarome]

@kevinc13 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[kevinc13]

ok thankyou @caesarome 

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[kevinc13]

hi lisa, i'm getting some cancelation emails through for tv/broadband on my mobile email account is that right yeh?

[kevinc13]

hi lisa, i'm getting some cancelation emails through for tv/broadband on my mobile email account is that right yeh? @Lisa-P1987