social Tarriff

[suem53]

I'm supposed to be on the social tarriff as i am 73 and receive pension credit , i was told it would be £20 pm but it keeps going up ! It's now £34 pm , i thought the idea of the social tarriff was to keep it to a set price that people struggling could afford , trying to get through to them is a nightmare , no one listens, you get passed from pillar to post and then you have to repeat the info to multiple people . I struggle on the phone and would prefer to just email them , but i get nowhere ! it's very frustrating, i have been with them for over 20 years too , so no customer care for long time users of their service. 

[Daniel0210]

@suem53 
The broadband part of the social tariff lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

[KevNewMedia]

Hi @suem53 

Welcome back to the Sky Community.

As @Daniel0210 has said, you do need to get in touch with the team to update your account.

You've mentioned that you struggle on the telephone; our accessibility team may be able to provide support. Should you wish to register with them, their contact details are here.

[suem53]

My social tariff has just gone up again from £21 to £34 pm   sky should make it easier for people on this tariff to update , like a quick email to a social tariff email box , so they can check the details of social tariff users . But they never make things easy , yet moan they are busy all the time, and phone lines are jammed. They don't help themselves. Just asking a simple question is impossible , all you get is a robot talking **bleep** and being totally useless . 

[Daniel0210]

@suem53 

Your latest post has been moved into your original thread. Please see the advice from myself and @KevNewMedia