sign up contract price

[Tony4301478769]

I recently signed up to sky on a tv and broadband deal for €45 per month i have been paying 18 per month for my tv package and because of difficulty getting connacted to broadband i am been charged €60 per month, a total of €78 per month. €33 extra on my agreed contract. I have sent back the additional hub which i did not request and sky have inicated a fee of €60 on the 15th of september. I will cancel this direct debit for this hub untill i have this resolved.

[PandJ2020]

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@Tony4301478769 wrote:

I will cancel this direct debit for this hub untill i have this resolved.

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That will not resolve your issue.

What did Sky say when you discussed this with them?

[caesarome]

@Tony4301478769 

Whatever you do, don't cancel the direct debit as that will stop you from getting in touch with Sky Irelandcdo have you spoken to someone about this ?

[TimmyBGood]

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@Tony4301478769 wrote:

 I have sent back the additional hub which i did not request and sky have inicated a fee of €60 on the 15th of september. 

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A Hub is an internet router, so that seems unlikely. Are you perhaps referring to a Stream puck?

[DaveDrizen]

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@Tony4301478769 wrote:

I recently signed up to sky on a tv and broadband deal for €45 per month i have been paying 18 per month for my tv package and because of difficulty getting connacted to broadband i am been charged €60 per month, a total of €78 per month. €33 extra on my agreed contract. I have sent back the additional hub which i did not request and sky have inicated a fee of €60 on the 15th of september. I will cancel this direct debit for this hub untill i have this resolved.

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Cancling your direct debit will definitely not resolve the issue, far from it. If Sky can not take payment all your Sky services, that is your broadband and tv will be suspended . You will unable to speak to Sky untill all outstanding payments are made and cleared your in your bank and new direct debit is set up. If payment remains unpaid for a length of time the account will be put in the hands of debit collection agency. Trying to contact Sky while payment is not made will just result in a message telling to make payment.